Privacy Policy

At 18Bricks, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy details how we collect, process, store, and share your personal data when you visit our website, complete a reservation for our holiday homes in Dubai, or contact our support team.

By utilizing our website and booking services, you consent to the data collection and processing practices described in this document.

We collect information that identifies or relates to you to deliver our holiday home rental services:

• Personal Identity Details: Full name, passport copies, nationality, date of birth, and Emirates ID (mandatory for Dubai Department of Economy and Tourism registrations).
• Contact Information: Phone number, email address, and home address.
• Booking & Stay History: Details of your holiday home rental bookings, check-in and check-out dates, preferences, and special service requests.
• Financial Data: Encrypted credit card details, billing address, and transaction logs processed securely by our certified payment providers.
• Technical & Usage Data: IP address, device type, browser settings, operating system, and navigation logs collected via cookies and trackers.

We use your personal data to provide a seamless and secure luxury stay experience:

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, modification, or disclosure.

Your information is stored on secure cloud servers with restricted access. Payment details are processed using Secure Socket Layer (SSL) encryption and are certified under the PCI-DSS standards. We never retain full credit card numbers on our local databases.

We do not sell, rent, or trade your personal data. We share your information only with trusted third parties under strict confidentiality protocols:

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized booking suggestions.

You can set your browser settings to refuse some or all cookies, or alert you when cookies are being sent. Note that disabling cookies may affect the usability of some features on our booking portal.

Depending on your jurisdiction and location, you have certain rights regarding your personal data:

• Access: The right to request copies of your personal data held by us.
• Correction: The right to request correction of inaccurate or incomplete details.
• Erasure: The right to request deletion of your data (subject to UAE legal holding periods for booking registries).
• Opt-Out: The right to unsubscribe from marketing emails at any time using the opt-out links.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. The updated policy will be posted on this page with the modified date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection officer: